Malawi Judiciary Delegate Deepens Benchmarking on Communication Tools in Day II Engagement
Principal Communications Officer, Ms. Sheila Wamboga (L) and Ms. Ruth Mputeni, Chief Corporate Affairs and Public Relations Officer of the Malawi Judiciary(R)
The benchmarking visit by Ms. Ruth Mputeni, Chief Corporate Affairs and Public Relations Officer of the Malawi Judiciary, entered its second day with an in-depth engagement at the Judiciary Communications and Public Relations Registry in Kampala.
The Day II session focused on practical insights into Uganda Judiciary's communication frameworks, with emphasis on client engagement, service standards, media relations, and feedback mechanisms.
Leading the session, the Principal Communications Officer, Ms. Sheila Wamboga, took the visiting delegate through the Judiciary Client Charter, highlighting its role in strengthening public confidence in the institution. She explained that the Charter outlines the Judiciary's mandate and sets out clear standards on the nature and quality of services the public should expect.
Ms. Wamboga emphasized that the Charter informs the public about the Judiciary services and service delivery standards, steps to take in case of dissatisfaction with Judiciary services, and what is expected from the client.
She further underscored the central role of the Communications and Public Relations Registry in managing institutional communication, coordinating Judiciary events, organizing Court Open Days, and leading stakeholder engagement initiatives aimed at improving public awareness and access to justice.
The session also explored the Judiciary Service Delivery Standards, with Ms. Wamboga noting that these standards establish define the expected level of performance in key court processes, including case management, implementation of Alternative Dispute Resolution (ADR), State Brief Scheme, enrolment and issuance of practicing certificates for Advocates, licensing and disciplining of Court Bailiffs and other public interactions.
Senior Communications Officer Ms. Ruth Ashaba provided insights into the operational roles of communications officers stationed across various courts, including media management, branding, stakeholder engagement, and coverage of Judiciary activities.
The delegate was also taken through the Judiciary's feedback systems, with Senior Client Service Officer Ms. Haliima Kaggwa explaining the role of the call centre as a key channel for receiving and managing public feedback. She noted that information gathered through calls is documented, analyzed, and shared with relevant offices, including the Office of the Chief Registrar and the Chief Inspector of Courts, to inform decision-making and improve service delivery.
In her remarks, Ms. Mputeni expressed appreciation for the comprehensive and practical knowledge shared during the second day of her visit. She noted that the insights gained would play a critical role in informing reforms aimed at strengthening communication and public engagement within the Malawi Judiciary.
Posted 24th, March 2026
